Job Description

Job Location: HB - Huntington Beach, CA 92647
Salary Range: $25.00 - $26.00 Hourly

ABOUT AIRTECH:
Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components.
JOB SUMMARY:
The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.
ESSENTIAL RESPONSIBILITIES:
- The primary responsibility is to deliver excellent service to all customers.
- Supply product pricing, availability, and lead times within predefined criteria.
- Manage a Customer Portfolio of diverse domestic and/or international accounts.
- Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
- Manage order changes, adjustments, cancellations, credits, and return authorizations.
- Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
- Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
- Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
- Assist Shipping and Logistics teams with domestic and international order fulfillment.
- Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
- Perform additional tasks and responsibilities as given by the supervisor