Job Description

Customer Service Representative I

Easton, MD

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Benefits/what’s in it for you?

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What you'll be working on....

• Assist customers

• Collect and reconcile cash.

• Prepare daily reports and bank deposits.

• Prepare work orders to be dispatched to operational personnel.

• Print, reconcile and distribute reports and calculations.

• Perform other related functions as assigned by the District Manager or Customer Service Manager.

• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.

• Issue credits and adjustments when necessary.

• Review figures to ensure proper accounts are being charged and billing is correct.

• Reconcile daily payments that are received through the mail and cash drawers.

• Reconcile all cash taken daily and prepare bank deposits.

• Receive and transmit information to and from service, installation and delivery personnel.

• Enter changes on customer's accounts

• Prepare credit history checks for prospective customers.

• Maintain customer and vendor files and store batches and reports.

• Type correspondence.

• Attend training seminars.

• Order office and computer supplies.

• Maintains good customer relations.

• Interprets, monitors and implements company policies, as they pertain to customer service.

• Involvement with Public Assistance Programs.

• Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

• Maintains and processes deposits.

• Review budgets to determine the need for increasing budget amounts.

• Assist in preparation of the customer budgets.

Who you are....

• A minimum 2 years clerical or customer service experience is preferred.
• Excellent written and oral communication skills.
• Experience handling cash is required.
• Good math aptitude, collection techniques and some account knowledge.
• Strong computer aptitude and skills preferred.
• Experience with MS Office and other call center technologies.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.