Snap-on

Customer Service Rep - Bilingual French-Canadian / English

Snap-on  •  Kenosha, WI (Onsite)  •  23 days ago
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Job Description

CUSTOMER SERVICE REP – BILINGUAL FRENCH-CANADIAN

LOCATION: KENOSHA, WI

Monday thru Friday, in office.

Start and End hours can range between 7am – 7pm. Note: Training approx. 8am-4:30pm-we can be flexible.

Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.

Responsibilities

  • Receive incoming calls, faxes and internet orders from customers and enter into an order entry system.
  • Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.
  • Maintain an excellent understanding of the various program product offerings and suppliers.
  • Present customer with new program offerings, websites and promotions offered.
  • Issue purchase orders to meet all customer orders as needed.
  • Interact with authorized suppliers when technical data or answers are needed for customers.
  • Support outgoing telemarketing campaigns as needed.
  • Drive cross-training to support all programs effectively.
  • Communicate clearly with customers while remaining sensitive to the ongoing conversations in the all center.

    • Qualifications

    • Associates degree, equivalent to two years related experience.
    • Must possess excellent communication skills.
    • The ability to consistently maintain a professional and positive attitude when dealing with customers.
    • Multi-task with accuracy and promptness in a busy call center environment.
    • Proficient data entry skills.
    • Computer skills: basic knowledge of Microsoft Office.
    • Call center customer service experience.
    • Understanding of basic accounting procedures and principles.
    • Product knowledge or aptitude for technical automotive applications of tools and equipment.
    • Ability to interface cooperatively with customer service and all related departments.
    Snap-on

    About Snap-on

    Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks including those working in vehicle repair, aerospace, the military, natural resources, and manufacturing. From its founding in 1920, Snap-on has been recognized as the mark of the serious and the outward sign of the pride and dignity working men and women take in their professions. Products and services are sold through the company’s network of widely recognized franchisee vans, as well as through direct and distributor channels, under a variety of notable brands. The company also provides financing programs to facilitate the sales of its products and to support its franchise business. Snap-on, an S&P 500 company, generated sales of $4.7 billion in 2023, and is headquartered in Kenosha, Wisconsin.

    Industry
    Manufacturing & Production
    Company Size
    5,001-10,000 employees
    Headquarters
    Kenosha, Wisconsin
    Year Founded
    1920
    Website
    snapon.com
    Social Media