Job Description

Level: Experienced
Job Location: Shoreline Holland - Holland, MI 49422
Position Type: Full TimeEducation
Level: High School Diploma or Equivalent
Salary Range: $24.00 - $30.00 Hourly

Travel Percentage: None
Job Shift: First Shift
Job Category: Customer ServiceCustomer Service Representative
Shoreline Container
Rate:  $24.00 - $30.00/hour based on experience
Schedule:  Monday - Friday 8 am - 5 pm
Join a Team That Values Service, Relationships, and Excellence
Are you a customer-focused professional who enjoys solving problems, building relationships, and making a positive impact every day?  Shoreline Container is seeking a motivated and detail-oriented Customer Service Representative to join our growing team.
In this role, you will serve as a key point of contact for customers, ensuring their needs are met through exceptional service, effective communication, and proactive problem-solving.  If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we'd love to hear from you.
Job

Summary:
The Customer Service Representative serves as a key liaison between customers, the sales team, and internal departments.  This position is responsible for managing customer accounts, coordinating orders, supporting sales activities, and ensuring exceptional customer service throughout the order fulfillment process.  The role provides administrative and operational support designed to enhance productivity, promote revenue growth, and maintain high levels of customer satisfaction.
Key Responsibilities:
- Support customers and the sales team by managing daily account activities, preparing accurate and timely quotations, coordinating orders and production requirements, and proactively resolving issues.
- Provide exceptional customer service through order tracking, status updates, and consistent communication with both internal and external customers.
- Assume operational and administrative responsibilities that allow sales representatives to focus on business development and customer relationship management.
- Coordinate customer requirements and ensure accurate data entry in compliance with internal quality system specifications.
- Monitor order schedules and collaborate with internal departments to help ensure on-time delivery through effective planning, expediting materials, and communicating customer revisions or changes.
- Identify, document, and assist in resolving product or process non-conformances through corrective and preventive action procedures.
- Coordinate material transfers, product returns, account credits, and account debits as needed.
- Communicate customer concerns, service issues, and improvement opportunities to management in a timely manner.
- Collaborate effectively across departments to ensure projects and customer orders progress smoothly and efficiently.
- Maintain accurate records and documentation related to customer accounts, orders, and communications.
- Perform other duties and responsibilities as assigned.
Customer Service RepresentativeWhat We're Looking For:
- High School Diploma or equivalent required; Associate Degree in Business or a related field preferred.
- Minimum of 1–2 years of customer service experience in a manufacturing environment preferred.
- Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
- Ability to professionally manage email correspondence and navigate multiple computer applications.
- Strong interpersonal, communication, organizational, and problem-solving skills.
- Positive attitude with a genuine desire to assist customers and support team success.
- Ability to maintain confidentiality and exercise discretion when handling sensitive customer, pricing, design, and company information.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Ability to adapt to changing priorities and business needs.
Physical Demands:·
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to handle, touch, or operate objects and equipment.
- The employee frequently is required to communicate verbally and hear effectively.
- The employee may occasionally be required to reach with hands and arms.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
- This position operates primarily in a professional office environment.
- The role routinely uses standard office equipment, including computers, telephones, printers, and copiers.
- Occasional interaction with manufacturing and production areas may be required.
Other Duties:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may be modified, expanded, or reassigned at any time to meet business needs.