Job Description

The Customer Service Representative II is an experienced customer support professional responsible for managing customer inquiries, resolving issues, and supporting team and department service goals. This role requires strong communication skills, the ability to work independently under moderate supervision, and collaboration with internal teams to ensure timely and accurate order fulfillment while maintaining high levels of customer satisfaction.

Hybrid – Remote on Mondays and Fridays; in-office Tuesday through Thursday

A Day In The Life

• Respond to customer inquiries, concerns, and complaints via phone, email, and other service channels
• Provide accurate information regarding products, policies, procedures, order status, and inventory availability
• Process customer orders, changes, and cancellations with attention to detail
• Identify alternative or substitute products when requested items are unavailable
• Track and meet service-level expectations, including responsiveness and follow‑up
• Collaborate with Sales, Marketing, Quality, Manufacturing, and Operations to resolve customer’s order issues
• Communicate special order requirements such as expedited shipping, delivery constraints, and unique customer needs to ensure accurate fulfillment
• Support team and maintain accurate documentation within SAP and Salesforce
• Provide research and problem‑solving to resolve customer inquiries, issues, and discrepancies in a timely and accurate manner

What will help you thrive in this role?

• Associate degree or equivalent combination of education and experience
• Minimum of 2–3 years of customer service experience in a business or call center environment
• Ability to manage a high volume of inquiries across multiple channels
• Microsoft Office: Excel and Word preferred
• Salesforce experience preferred
• SAP experience preferred

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.