Job Description

Customer Service Representative (Event Assignment)

5-day temporary assignment June 19th - June 24th, including 1 mandatory training day

We are seeking friendly, dependable Customer Service Representatives to support attendees during a multi-day event. Representatives will serve as a primary point of contact for guests, providing information, directions, and assistance while ensuring a smooth and positive event experience. This role also includes handling payments, operating a computerized cash terminal, and completing required reports.

Key Responsibilities:

• Greet and assist event attendees in a courteous and professional manner
• Provide accurate information about the event, schedules, locations, and services
• Give clear directions and help guide attendees throughout the event space
• Collect fees and payments using a computerized cash terminal
• Generate and distribute receipts for transactions
• Accurately report and reconcile fees collected at assigned intervals
• Monitor for and promptly report emergencies to appropriate personnel
• Complete accident and incident reports as required
• Follow all event policies, procedures, and training guidelines

Required Qualifications:

• Strong customer service and communication skills
• Ability to handle cash and electronic payments accurately
• Basic computer skills and comfort using point-of-sale systems
• Attention to detail and ability to complete reports accurately
• Ability to remain calm and professional in high-traffic or fast-paced environments
• Reliable attendance for all scheduled days, including the training day

Preferred Qualifications:

• Previous customer service, cashier, or event staffing experience
• Experience working with the public in a customer-facing role

Work Environment & Schedule:

• Temporary, event-based assignment
• May require standing for extended periods
• Must be available for the full 5-day assignment, including training