Job Description

1. Your Responsibilities

   1. Use friendly and professional conduct in receiving all calls

   2. Stay logged into the phone system 90% of the workday and answers every call before the third ring

   3. Devote adequate attention to key account holders

   4. Key in telephoned, emailed and faxed orders into company database

   5. Follow up with open orders as needed

   6. Maintain working relationship with outside sales representatives, communicating prices and other requested information as needed

   7. Resolve purchasing and delivery discrepancies and recommends appropriate action to correct errors

   8. Create quotes in AS400 and distribute them to customers and / or OSR

   9. Work shipped less than ordered and pre-invoice audit report

   10. Try to move slow moving inventory specials (SDO)

   11. Audit handler order status, (make sure there are no status 10 or 00’s at day’s end)

   12. Create inventory hold tags

   13. Write requests for credit/debit memos for review by location Branch / DC Manager

   14. Stay continuously updated on product information

   15. Make scripted outbound calls to customers regarding product information and updates

   16. Submit IT work orders using Community Manager for any computer problems

   17. Expected to attend frequent product-training meetings before and after regular work hours as needed.

   18. Perform other duties as requested by the Branch Manager / DC Manager

   19. Assist in operational administrative tasks: processing will call paperwork and occasional inventory checks.

   20. Cross departmental and cross-location support for coordinating internal transfers of materials to fill customer orders

   21. Entry level purchasing support for special order needs for customer orders.

   To be Successful You Must Have the Following Skills

   • Proven experience in office management or administrative support roles with strong organizational skills
   • Excellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry software; Must be proficient in Microsoft Windows OS, required to use company databases and spreadsheet applications
   • Strong communication skills with the ability to be bilingual is highly desirable
   • Exceptional time management skills with the ability to prioritize tasks effectively
   • Demonstrated customer service expertise with a professional phone etiquette approach
   • Ability to perform clerical tasks such as proofreading, filing, and calendar management efficiently
   • Have great mathematical skills such as adding, subtracting, multiplying and fractions.