Job Description

Hyson is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.

Core Responsibilities:

• Respond to electronic requests for customer and field personnel (phone, email)
• Process orders and closing opportunities in the ERP and CRM systems.
• Follow Up on Quotes/Drive Sales, supporting digital marketing efforts, by communicating with customers/potential customers digitally.
• Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns.
• Process returns and / or issue credits. Handle special customer requirements.
• Process PO requests/Invoices via specific portals, EDI
• Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary.
• Distribute incoming and process outgoing mail.
• Maintain files for customers, orders, returns, and electronic invoices.
• Process Accounts Receivables, as directed.
• Identify, implement, and sustain process improvements.
• Other related duties and projects as assigned.
• Acts in alignment with the company Code of Business Ethics and Conduct

Qualifications:

• 2 years’ experience in customer service
• Able to interact with customers, field sales, internal and distribution personnel.
• Experience with ERP systems.
• EDI, Customer specific portals (i.e. Ariba)
• Familiar with customer order entry process in a manufacturing environment.
• Able to work within a teamwork environment.
• Able to work independently on assigned tasks, with minimal direct supervision.
• Able to plan, organize, and prioritize multiple tasks.
• Detail oriented.
• Results oriented and goal driven, with a focus on customer satisfaction.
• Strong Microsoft Office skills (Word, Excel, Power Point, Outlook)

Education Requirements:

• High School Diploma or equivalent
• Associates or Bachelors degree, preferred