Job Description

Customer Service Rep 2

Eden Prairie, MN

Monday – Friday

$42,600 - $64,100

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

PURPOSE: This role is responsible for managing equipment orders and providing customer support for assigned Tennant geographies. The position serves as a liaison between customers, sales, and internal teams to ensure accurate order processing, compliance with program requirements, and timely delivery, while acting as a subject matter expert for assigned territories.

GENERAL RESPONSIBILITIES:

• Process and manage orders, quotes and inquiries in an accurate and efficient manner for assigned Tennant geographies, with a focus on equipment order processing
• Provide internal and external customer support via phone, email and all other methods of communication
• Coordination of initial DGO-Business Partner requests, tax status updates, material control requests and plant changes to fulfill order entry process
• Coordination with Sales, Production, Distribution Centers and Logistics to ensure delivery expectations of customers are met
• Understand, communicate and execute against all marketing programs, distributor programs, government processes and all other unique customer requirements
• Enter customer complaints and returns for parts and machines as required
• Research and enter invoice adjustment requests as needed for entered machine sales orders
• Creating and maintaining how to do business documents (HTDB) for all specialized accounts as needed
• Act as a subject matter expert for assigned Tennant geographies and all customers within

REQUIRED EXPERIENCE & EDUCATION:

• High school diploma or equivalent plus two years experience in a customer contact environment
• SAP experience preferred
• Demonstrated excellence in current position for internal candidates

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:

• Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
• Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
• Works productively, plans, uses time and resources efficiently, follows through to completion
• Identifies and prioritizes problems accurately, constructively, and in a timely manner
• Interacts, collaborates and communicates effectively with others across all levels and departments
• Shifts and adjusts priorities in order to meet emerging needs, is able to adapt approach as the requirements of a situation change
• Excellent interpersonal and communication skills
• Intermediate PC and PC application skills with the ability to use multiple systems simultaneously
• Ability to organize and maintain workload across multiple platforms.
• Builds and maintains solid relationships with assigned regional sales reps and distributors
• Shows initiative to solve customer and business needs.
• Ability to work effectively within a team and independently utilizing available resources
• Demonstrates self-awareness
• High level attention to detail
• Strong attendance and punctuality

Total Compensation = Pay range + Benefits

Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. The salary range reflects both entry into the role and future growth. Total Compensation = Base Salary + Benefits

Benefits = A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company‑paid disability and life insurance, and a full Employee Assistance Program.

Defining Our Employee Value Proposition

At Tennant Company, we…

Discover fulfilling work with opportunities for growth and meaningful recognition.

Drive the quality and innovation our customers rely on in our products and services.

Connect with people who care about each other, our brands and our communities.

These are the principles that define how our employees experience Tennant Company, make Tennant a great place to grow your career, and are at the core of our legacy and future. Together, they serve as guideposts for working with our customers, our partners and one another.

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.