Job Description
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity:
FASHIONPHILE is seeking a friendly and detail-oriented individual to join our retail team as a Full-Time Customer Service Receptionist located at our Carlsbad, CA Flagship! In this role you will support customers in all facets of their FASHIONPHILE experience including in person shopping and selling appointments, chat, email, and phone calls ensuring the best-in-class customer experience. You will be the first face a client sees when they walk in the door and support all pre and post appointment interactions in partnership with our Customer Support Specialist and Flagship Teams. Responsibilities include:
Managing location-wide calendar to schedule buying and selling appointments, and all location visitors to maximize productivity and flow.
Checking visitors into the building and ensure security protocols are navigated smoothly
Taking inbound customer calls, chats, and emails to schedule and confirm appointments, facilitate customer service inquiries and requests, and familiarize customers with FASHIONPHILE's services.
De-escalating situations involving dissatisfied customers, offering assistance and support. Where necessary, identify & escalate priority issues and reporting to the high-level management.
Verifying and updating customer account profiles, providing updates and information about billing, shipping, warranties and other account items.
Processing orders, transactions and updating customer account information as needed.
Participating in cross-training and be flexible to perform varying roles whenever necessary to operate and run the location.
Communicating and collaborate with internal departments to successfully provide the highest level of customer service.
What We’re Looking For:
Excellent verbal and written communication skills
- Must be able to work weekends
A strong conversationalist who can be personable and connect with a range of personalities
Working knowledge of Customer Service principles and valuing the client experience
Ability to work independently and/or as part of a team as needed
Ability to multitask, prioritize and manage time effectively
Strong proficiency working with eCommerce platforms
Knowledge of high-end luxury customer service preferred but not required
What We Offer:
Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&D
Long Term Disability Insurance
Employee Discount
Pay Rate This position begins at $21.00/HR for all New Hires into FASHIONPHILE's Carlsbad, CA location
