11-05-2026
Please note the job posting will close on the day before the posting end date.
The Customer Service Project Engineer serves as a strategic liaison between customers and internal business functions to support complex customer opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions. The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development, and other business units to support informed decision-making, organizational alignment, and successful project execution.
Depending on organizational alignment, the position will emphasize one of two primary areas. One alignment centers on customer opportunities and infrastructure planning, including generation strategy support, opportunity portfolio management, transmission coordination, and cross-functional planning for large or complex customer projects. The other alignment centers on customer solutions, revenue strategy, and engineering support, including contract governance, contribution-in-aid-of-construction and revenue justification analysis, distribution engineering consultation, and emerging technology solutions.
Under either alignment, Opportunity Account Manager duties and Retail & Tariff Resources duties are core functions of the position. This role helps customers and internal stakeholders evaluate service options, navigate utility processes, understand tariff and rate considerations, and deliver solutions that balance customer needs with operational, engineering, financial, and regulatory requirements. In addition, it leads or supports the development and coordination of customer agreements, contract frameworks, and governance activities, to include contract negotiations and execution.
Education: Bachelor’s degree in business, project management, engineering or related discipline.
Experience: 10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions.
Demonstrated experience leading complex projects and collaborating across multiple business functions.
Strong analytical, financial, communication, and problem-solving capabilities
Professional Engineer license or ability to obtain licensure.
Experience in electric utility customer programs, transmission, distribution, generation, regulatory affairs, tariffs, rates, contract management, or economic development.
Experience supporting large commercial, industrial, or strategic customer initiatives.
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
SP20-010
$136,539.00 - $177,503.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
