We're running a paid study on the day-to-day software habits of customer support teams. Understanding how people actually navigate their primary tools helps us identify common friction points and system inefficiencies. We want to see real-world usage patterns to better comprehend the operational reality of service desks.
You will capture a short, asynchronous screen recording of your desktop. During the recording, you will walk us through a common task or process you handle within the platform. You will narrate your actions out loud to explain the steps you take and the reasons behind them. Finally, you will submit the video for our team to review.
We welcome customer service representatives, IT help desk agents, and support specialists. You must have hands-on experience using ServiceNow for ticketing, routing, or general service management. We are specifically looking for daily users who are comfortable explaining their digital workflows on camera.
Record an asynchronous video of your screen while navigating a common support task.
Walk us through your specific workflow step by step.
Narrate your thought process and explain why you make certain system choices.
Upload the finalized screen recording for our team to evaluate.
Active customer service, support, or IT help desk professional
Hands-on experience using ServiceNow in a professional setting
Familiarity with standard ticketing and resolution workflows
Access to a computer capable of capturing screen and audio recordings
$70 per task
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac
Terac is building the infrastructure layer that connects AI systems with on-demand human expertise.
We believe the future of work is shifting: instead of humans using AI to do most tasks, AI will increasingly do most work with the help of humans. In that world, companies won’t need traditional employees - but they will still need people. Terac powers that future by making high-quality human labor accessible through a single API.
Today, Terac operates as an expert network for frontier research. We handle sourcing, verification, screening, and payouts so partners can instantly access specialized talent for research, evaluation, and data generation. Our platform enables companies to tap into niche expertise on demand while focusing on building their core products.
Backed by $9M from Emergence, SignalFire, Audacious, and Z Fellows, we’re scaling from research tooling into a broader marketplace for the human data economy - building systems for expert matching, pricing, routing, and trust that will define how AI and humans collaborate at scale.
