Job Description

What success looks like in this role:

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential.

We offer a career environment where we do the right things the right way with the following daily tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills

• Guiding the client through the necessary steps to restore functionality

• Being responsible for either solving the issue or escalating to Level 2 support

• Coordinating Service Requests by following up with the cross-functional teams

• Team up with your colleagues to collaborate on problem-solving and identify major service solutions

• Actively use the knowledge base to resolve problems and raise potential knowledge gaps

• Coordinating and following up on Service Requests

You will be successful in this role if you have:

• Fluent English language skills & native/close to native language skills (C1) in German (support language)

• Experience in telephone technical support or any customer service-related field is an advantage

• Considerable familiarity with the MS Office Suite and the Windows environment in general

• Attention to detail and analytical mindset

• Ability to work on multiple and/or similar activities simultaneously

• Outstanding team player attitude

Why Unisys?

What do we offer?

• Hybrid workingpossibilities within real & practiced customer-centricity as well as employee diversity

• The individual counts at Unisys - be a trusted team member and have supportive supervisors

• Inclusion & Ethics - Work in an ethical company culture where you can be yourself

• Be part of our internal career development programs (variety of technologies, continuous personal career growth)

• Unisys university- unlimited access to our online training tool to improve your soft skills and technical capabilities

• Industry leading 15 week onboarding & trainingincluding travels to Budapest (2x 2 weeks Unisys Training Lab) and Munich (1 week – client training (potentially non-mandatory))

• Life insurance– 200% of salary covered

• Private health insurance- comprehensive outpatient cover (with option to cover partner/family at own cost)

• Sports Card– can be used for gym memberships among other health and wellness offerings

• PPK- 1,5% sponsorship, starting after 3 month probation period

• Paid holidays(< 10 years of employment service: 20, >10 years of employment service: 26 days)

• Surplus paymentsfor non-standard shifts (weekend, night, holidays)

• Competitive salaryand company bonuswithin an unlimited work contract

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here