Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

As an experienced Customer Service Professional, you will deliver exceptional service to Lumentum’s global customers and perform all necessary customer transactions. You will work collaboratively with both our internal and external customers to deliver the desired customer experience and achieve overall business objectives through your performance of daily activities which will include but are not limited to:

• Manage strategic customer requests for information, quote, orders, returns or other inquiries and providing appropriate response or action;
• Courteously and professionally provide strategic customers with quick and thorough responses to all requests;
• Provide superior customer service while you manage and improve the customer relationship which will maintain and grow the customer’s business with Lumentum
• Ensure that CS management is informed of any potential customer issues, and to immediately escalate any critical customer issues to CS management;
• Maintain all required metrics for turnaround time and task completion, as well as all order, quote and RMA processing;
• Follow company processes and procedures for order processing and approvals, ensuring all transactions are compliant with Trade and Audit requirements;
• Develop a strong working partnership with the Sales Account Manager;
• Work with internal groups – Operations, Finance, PLM, Sales, Trade, Legal, Logistics - to resolve any customer issues or concerns;
• Work independently or within a small group to administer programs or projects as required;
• Assist co-workers as required with tasks and responsibilities in their job area;
• Apply the effort and hours required to complete all necessary tasks in the work week.
• Assist or drive projects or programs on behalf of the group or strategic account

Requirements

• A proven track record of customer service or equivalent experience;
• 3+ years’ experience in supporting and servicing customers, or in developing solutions for strategic customers;
• Customer supply programs and CS project management
• Strong Computer Skills (Microsoft Office as a minimum);
• Ability to multi-task and prioritize workload based on importance and urgency;
• Organized, detail oriented and effective in a high-pressure environment;
• Strong problem-solving and negotiation skills;
• Excellent communication, interpersonal and team skills;
• Ability to interpret and manage customer contracts and supply agreements

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.