Ihre Rolle
Coordinate and oversee audit planning, including alignment with all relevant stakeholders
Support the Account Management team in developing and strengthening customer relationships
Handle customer inquiries via phone and email
Prepare and issue quotations
Prepare certification documents
Conduct customer satisfaction surveys
Process customer complaints and contract cancellations
Maintain and update data across various systems
Ihr Profil
Completed commercial vocational training, e.g. as a Freight Forwarding and Logistics Services Clerk, Industrial Clerk, or a career changer with relevant experience
Confident and professional demeanor with strong communication skills in both digital and face-to-face interactions across various organizational levels
A proactive, structured, and solution-oriented way of working, combined with a strong customer service mindset
Proficiency in Microsoft Office applications
Excellent German and very good English language skills
DQS – Leveraging Quality, Driving Success.
DQS empowers organizations worldwide to build trust, drive innovation, and achieve sustainable growth by certifying the future of business. Founded in 1985, DQS has grown into a global leader in the assessment and certification of management systems, with a team of 2,500 highly qualified auditors delivering over 125,000 audit days per year in more than 60 countries. Through internationally recognized certifications across 200+ standards, DQS helps businesses manage risks, ensure compliance, and unlock new opportunities in an evolving regulatory and business landscape.
Thinking beyond compliance, DQS is a trusted partner for digitalization, automation, and sustainability leadership. The company’s expertise covers a wide range of areas, spanning from cybersecurity and AI governance to ESG compliance, supply chain management, medical device safety, and future mobility, delivering real value to industries in their pursuit of resilient, sustainable, and intelligent systems. By leveraging advanced auditing methodologies, predictive analytics, and real-time insights, DQS supports organizations to future-proof their operations while demonstrating their commitment to excellence and responsible business practices.
For more information, visit www.dqsglobal.com
