About the team:
ZF is a global leader in driveline and chassis technology. Whether it is a passenger car or commercial vehicle – the chassis plays a central role in safety, comfort, and dynamics. ZF not only develops the essential components such as steering, braking or damping systems, the group also links all systems on board which are involved in longitudinal, lateral or vertical acceleration. This ensures a pleasantly relaxed driving experience without rough strokes – no matter whether occupants drive for themselves or are being driven autonomously.

What you can look forward to as Customer Sevice / Planner :

• Serve as the primary point of contact for customers, ensuring clear communication and fast response times
• Manage and prioritize customer orders, schedules, and delivery commitments
• Coordinate with internal teams (operations, logistics, planning) to ensure on-time fulfillment
• Monitor capacity, inventory, and constraints to proactively address potential delays
• Maintain accurate order tracking and provide timely updates to customers
• Drive continuous improvement in customer satisfaction and service performance
• Lead root-cause work on misses (late releases, shortages, rework, capacity constraints, data issues) and implement preventive actions.
• Weekly/Monthly published MPS + exception list (constraints, shortages, risks)
• Bottleneck capacity outlook + recovery actions
• Order release plan (what gets released, when, and why)
• Clear priorities translated into shop-ready execution (build/kit/ship)
• KPI dashboard: schedule adherence, plan stability, OTIF/ship attainment, expedite drivers

Your profile as Custome Sevice / Planner:

• Industrial engineering, Supply Chain, Intl Business/ Commerce, Admin, or related field (or equivalent experience).
• Experience in similar position (3 years), automotive industry preferably.
• Advanced English.
• Logistic Knowledge / 8Ds / Engineering Changes.
• Strong ERP experience (QAD/SAP PP/MM preferred).
• Office (advanced Excel skills Tactical Planning, Detailed Planning)
• Demonstrated ability to plan and execute in a constraint-based environment (capacity + materials + priorities Inventory Control
• Automotive customer Portal (OEM Stellantis, BMW, GM, Rivian)

Why to choose ZF at Querétaro?

• Benefits higher than those of the law.
• Insurance of major & medical expenses.
• Global development opportunities.