Job Description

Job Location: Kustom Signals Inc Chanute - Chanute, KS 66720Education
Level: High School
Travel Percentage: Negligible
Job Category: ManufacturingDelivering Excellence at Every Turn
Customer Service Parts Specialist | Kustom Signals, Inc.
Are you someone who thrives in a fast-paced, service-driven environment? Do you pride yourself on being the reliable, friendly voice customers can count on? At Kustom Signals, we’ve been a trusted technology partner for law enforcement agencies for over 60 years—and we’re looking for a Customer Service Parts Specialist who’s ready to be part of that legacy.
We believe that quality matters at every touchpoint. That’s why we’re searching for a highly organized, communicative, and detail-oriented professional who can help uphold our reputation for outstanding service. As part of our Customer Service team, you’ll play a critical role in supporting both internal and external customers by managing parts orders, solving problems, and ensuring every interaction reflects the excellence Kustom is known for.
This is more than a customer service role—it’s an opportunity to join a mission-driven company where your work directly supports those who serve and protect our communities.
What You’ll Do:
- Provide expert support to customers and colleagues with parts-related inquiries
- Accurately quote, process, and track customer parts orders
- Handle calls and emails with a professional, positive attitude
- Create purchase orders and manage inventory to fulfill customer needs
- Process credit card payments and maintain financial accuracy
- Maintain detailed and organized reports and documentation
- Ensure quality control of outgoing parts shipments
- Read and interpret parts and assembly drawings to provide informed service
- Collaborate with your team to continuously improve service processes
Why Kustom Signals?
We’re proud to be an Employee Stock Ownership Plan (ESOP) company, meaning every employee has a stake in our shared success. We offer competitive benefits, a supportive team environment, and the opportunity to make a real impact every day. Additional perks include:
- Educational assistance programs to help you grow
- A focus on professional development and cross-training
- A culture that values teamwork, innovation, and customer care
Benefits:
- Benefits are available on the first day of employment.
- Company-sponsored life and short-term disability insurance.
- Comprehensive health, dental, and vision insurance.
- Health Savings Account when paired with a high-deductible medical plan.
- 401k retirement savings plan with an employer match of up to 4%.
- 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
- Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
- Tuition reimbursement for pre-approved courses.
- Climate-controlled work environment.
- Consistent weekday schedules provide an exceptional work-life balance.
-  A people-first culture grounded in teamwork, accountability, and innovation
If you’re ready to be part of a company that values integrity, innovation, and above all—service—then we’d love to hear from you.
Join us in delivering quality, one customer at a time.
Apply today to be our next Customer Service Parts Specialist at Kustom Signals, Inc.

QualificationsWhat We’re Looking For:
Education and Experience
- High school diploma required; associate degree preferred
- Minimum 2 years of clerical or customer service experience preferred
Skills and

Qualifications
- Exceptional communication skills—both written and verbal
- Strong organizational skills and a sharp eye for detail
- Ability to handle pressure and juggle multiple priorities
- Quick learner with a willingness to grow and take on new responsibilities
- Solid proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Comfort with data entry and the ability to learn KSI-specific software
- Confident phone presence and a customer-first mindset
- Strong interpersonal skills and a collaborative spirit
- Basic math and technical aptitude for interpreting parts and pricing
- Ability to lift up to 40 lbs and work in a quiet, climate-controlled environment