Satellite Office

Customer Service & Order Administration Coordinator

Satellite Office  •  Pasig City, PH (Onsite)  •  3 hours ago
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Job Description

Be the friendly voice that customers rely on.

About the role

An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.

What you'll do

  • Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged
  • Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation
  • Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer
  • Politely follow up on payments from an approved call list, and record every outcome clearly
  • Log everything in shared systems so calls, notes and next steps are visible to the team
  • Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts
  • Support the Australian office with basic reports, filing and admin as needed

What you'll bring

  • 3+ years' experience in customer service, sales support, order entry or call-based B2B administration
  • Excellent spoken and written English, with a clear, confident phone manner
  • Experience with inbound and outbound customer calls
  • Strong order-entry accuracy: product codes, quantities, addresses, special instructions
  • Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours
  • Comfort contacting customers to ask for a payment update. You don't need a collections background
  • Confidence with Outlook, Excel, shared folders and Teams
  • A home-office set-up with reliable high-speed internet, a quality headset and a quiet space
  • Availability to work Monday–Friday on Australian business hours

Nice to have

  • Experience supporting Australian, NZ, UK or US wholesale or distribution customers
  • Background in consumer products, wholesale, distribution or a multi-SKU business
  • Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics

What's in it for you

  • Full-time, work-from-home, Monday to Friday
  • Real ownership: be the dependable first contact for a loyal customer base
  • Learn as you grow: the products and processes are taught, and responsibility grows with you
  • Close support: work alongside an experienced customer service lead with direct access to management

Ready to be the voice customers look forward to hearing?

Apply now!

Satellite Office

About Satellite Office

At Satellite Office, we help businesses build high-performing offshore teams in the Philippines, enabling you to scale quickly, reduce costs, and boost efficiency.

We’re not your typical offshoring provider; we’re your strategic growth partner.

With over a decade of experience and more than 1,800 staff, we’ve helped companies like Send Payments, Uber, Chatime, HelloFresh, King Living, and Pet Circle grow by connecting them with top-tier talent across IT, finance, sales, marketing, operations, customer service, and beyond.

Unlike traditional offshoring or BPO models, with Satellite Office, your offshore staff works directly with you, reporting into your team and aligning with how you work from day one.

We've carefully chosen the Philippines for their strong English proficiency and Western-influenced culture, making communication easy and collaboration feel natural. Watch as your team integrates faster and works as one.

Why should you choose us?

✅ Top talent for any roles, tailored to you

Our expert recruiters source high-quality professionals who fit your exact business needs and culture, whether it's customer service, sales, IT, software development, finance, creative design, digital marketing, or back-office support.

✅ Fully managed, with expert support

We handle all the essentials — HR, payroll, IT, admin, and account management — so you can focus on your offshore team's performance, not paperwork.

✅ Premium office infrastructure

Your remote staff operates from state-of-the-art serviced offices equipped with advanced, reliable network infrastructure, ensuring seamless operations and collaboration.

✅ Hands-on leadership

With dedicated management teams in Australia, the US, and the Philippines, we provide local expertise, strategic insights, and ongoing support to ensure your offshoring journey succeeds.

Ready to see how offshoring can transform your business?

Visit our website or DM us for a free offshoring consultation.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
2013
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