EssilorLuxottica

Customer Service - Optician - Sweden

EssilorLuxottica  •  Stockholm, SE (Onsite)  •  48 minutes ago
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Job Description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your Role

As a licensed optician, you will work with support, advice, assessments, complaints/returns, and other customer service matters such as order registration, delivery, and invoice inquiries. It is very important that our customers feel they are treated in a friendly and professional manner and receive competent support. Since much of the customer contact is via phone, it is crucial that you feel very comfortable speaking on the phone, have a positive attitude, and can handle all types of customers and inquiries.

We also hope you truly love lenses and fitting. With your optician background, you will support the rest of the team with your expertise.

Main Responsibilities:

  • Order management
  • Product information
  • Delivery and invoice inquiries
  • Other customer service matters

Main Requirements :

  • Is a licensed optician with at least three years of experience working as an optician
  • Enjoys working with customers via phone and email
  • Ability to handle various customer types and inquiries with empathy and patience
  • Enjoys troubleshooting and analyzing optical issues
  • Enjoys working in a team
  • Is well-versed in Microsoft Office, including Excel, PowerPoint, and Word
  • Has good proficiency in English, both spoken and written
  • Positive, proactive attitude
  • Ability to manage multiple tasks and prioritize effectively
  • Comfortable working with internal systems and databases

#LI-LM1

Our Diversity, Equity and Inclusion commitment​

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

EssilorLuxottica

About EssilorLuxottica

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.

We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.

With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.

Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.

At EssilorLuxottica, we are Empowering Humans.

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
Unknown
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