Job Description

PROPLASTER PRODUCTS AUSTRALIA PTY LTD

Proplaster Products are looking for their next Customer Service Officer for its head office in Capalaba, Qld.

Our Pros take pride in everything they do and attack their role with dedication and enthusiasm and are prepared to persist until they win.

They are problem solvers not problem shifters, and work in a team where their contribution, skills and achievements are respected and rewarded. If this sounds like a company that you can see a future with then read on.

Proplaster started 30 years ago with a goal of providing the best materials and tools for plasterers. From the first days we have been at the forefront of Tools and innovation. This has seen our business evolve into the company known for the best range and prices in store or online, making www.proplaster.com.au the go to place for plasterers.

Our tools provide the major point of difference for our trade stores and provide a major benefit for attracting customers. Combined with our exclusive range of manufactured and imported compounds, giving us our point of difference.

Essential Skills:

• A deep passion for great customer service and administration to interact with a wide range of customers in a timely manner: Trade and wholesale, over the phone and email
• High organizational skills to process, track and report on a high volume of sales orders accurately and to KPIs
• Can do attitude

Key Responsibilities for this role:

• Assisting customers with phone and email enquiries in an efficient and professional manner
• Providing product information, support & solutions to customers (training will be provided)
• Developing customer relationships
• Processing Sales orders in Shopify
• Provide customer feedback to management to help improve the business products and services
• Processing invoices when required
• Collaborating with internal departments to resolve issues efficiently
• Liaise with National 3PL warehouses to address customer collection or delivery issues

SALARY: Base negotiable based on experience + monthly bonus