NatWest Group

Customer Service & Operations Unit Leader - Anti-Money Laundering, VP

NatWest Group  •  Gurugram, IN (Onsite)  •  9 days ago
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Job Description

Join us as a Customer Service & Operations Unit Leader in Anti-Money Laundering

  • In this high-profile role, we’ll look to you to make sure your unit is efficiently planned and operating at its optimum capacity
  • You’ll be specialising in anti-money laundering (AML) to manage related operational escalations, disputes and risks, and lead process re-engineering and automation initiatives
  • This is an opportunity to be at the forefront of protecting our customers and the bank
  • We're offering this role at vice president level

What you'll do

As an AML specialist, you’ll lead your unit to protect our customers and enhance their experience by identifying trends and addressing areas of improvement. You’ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.

Additionally, you’ll be:

  • Optimally using resources to reduce costs and increase productivity
  • Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of your unit
  • Using data insights to drive change activity, and leading and participating in local and global projects
  • Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience
  • Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk

The skills you'll need

You’ll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.

We’ll also look for you to have:

  • An understanding of the industry and our customers
  • Knowledge of AML and financial products, processes and banking systems
  • A background in risk, compliance and legal issues in different jurisdictions
  • An understanding of people processes and policies

Hours

45

Job Posting Closing Date:

28/05/2026

NatWest Group

About NatWest Group

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Edinburgh, GB
Year Founded
Unknown
Website
natwestgroup.com
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