Job Description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Owns end-to-end Customer Service and customer supply chain collaboration framework across cluster. Ensures reliable Order-to-Cash execution, strong customer partnerships, and delivery of service, cost, and cash outcomes; while advancing touchless, automation, process improvement, and harmonization aligned with business need and operating unit strategy.

Key Responsibilities:

• Customer Collaboration & Interface. Defines and oversees the customer collaboration framework across CEE markets, ensuring consistent ways of working with customers and strong alignment between customer expectations and delivery through market teams and delivers top tier Advantage survey

• Order-to-Cash Excellence. Owns the end-to-end O2C operating model across the cluster, ensuring consistent, reliable, and efficient execution across markets, with clear standards for order processing, delivery coordination, invoicing, and claims management.

• Service Performance & Continuous Improvement. Owns and monitors cluster-level service KPIs, including OTIF, claims, and billing accuracy, drives performance routines across markets, and ensures continuous improvement, standardization, and scalable execution aligned with Operating Unit priorities. Ensures that defined value creation strategies are translated into scalable and consistent operational practices across markets

• Cross-functional & Cluster/Operating Unit Alignment. Ensures alignment between Customer Service, Planning, Logistics, Finance, and Commercial teams and Customer Collaboration & Value Creation roles at cluster level, providing a clear and consistent interface and enabling integrated decision-making across markets.

• Team Leadership. Leads and develops the Customer Service organization at cluster level by setting performance expectations, building capability, and guiding market Customer Service & Collaboration Managers.

• Governance & Data Integrity. Defines and governs O2C processes and control frameworks across CEE, ensuring compliance with SOX and audit requirements, and driving consistency, accuracy, and integrity of master data across markets.

Requirements, Qualifications and Skills:

Required:

• University degree in Supply Chain, Business, or related field, with solid experience in Customer Service, Customer Supply Chain, or end-to-end Supply Chain roles.
• Proven track record in leading teams and managing performance in a multi-market or complex environment

Preferred:

• Experience in regional or cluster roles, with strong exposure to customer collaboration, transformation initiatives, and FMCG/Consumer Health supply chains

Functional Skills:

• O2C Ownership

• CS & Performance Mng

• Customer Collaboration & Supply Chain Alignment

• Continuous Improvement & Standardisation

• Governance & Compliance

Core Business Skills:

• Leadership & Stakeholder Management

• Problem Solving & Decision Making

• Program & Project Management

• Communication & Cross-functional Influence

Tools:

• MS Office

• SAP (ERP – O2C)

• Planning tools

Why Haleon?

• Career at one of the leading global healthcare companies.

• Hybrid work.

• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement).

• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities).

• Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package.

• Company car / car allowance according to Car Policy.

• LTI Long Term Incentive - according to the Policy.

• P4P Partnership for Prevention.

• Family benefits (extra parental leave, caregiver’s policy). 

• Life insurance and pension plan. 

• Multisport card or points on the Multicafeteria Benefits account.

• Personalized learning approach.  

• Supportive community and integration events. 

• Modern office with creative rooms. 

• Free car and bike parking.

• Remuneration: 20870 PLN to 28700 PLN gross/monthly.

The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations.

PLN 250 511,00 - PLN 344 452,90
The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations.
Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.

Job Posting End Date

2026-07-09

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.