Job Description

We are seeking a motivated and analytical Customer Service Operations Intern to join our team for a summer internship. This position is designed for a college-level student interested in business operations, process improvement, data analytics, and customer experience.

The intern will work closely with our Business Process Improvements Manager and Customer Service Operations Specialist, gaining hands-on experience identifying opportunities for improvement, analyzing operational data, documenting processes, and supporting projects that help make our Customer Service organization more efficient and effective.

This internship offers an excellent opportunity for a student interested in business operations, continuous improvement, analytics, and customer experience to gain practical experience while working alongside experienced Customer Service professionals.

The intern will have the opportunity to contribute to projects with real business impact, gain exposure to Customer Service operations and cross-functional teams, strengthen analytical and problem-solving skills, and see firsthand how process improvements can positively impact both the customer experience and employee experience.

Process Improvement & Operations

• Assist with process improvement projects by helping identify opportunities to simplify, standardize, or improve Customer Service processes.
• Support the review and documentation of current-state processes and help identify opportunities for future-state improvements.
• Assist with creating and maintaining process documentation, workflows, procedures, and training resources.
• Gather feedback and information from Customer Service team members and other business partners to better understand processes, challenges, and improvement opportunities.
• Support project planning and tracking, including maintaining documentation, action items, and project updates.
• Assist with testing and validating process or system improvements prior to broader implementation.
• Help evaluate completed improvements and document outcomes, lessons learned, and potential next steps.

Analytics & Reporting

• Assist with gathering, organizing, and analyzing Customer Service operational data.
• Help identify trends, patterns, and opportunities within Customer Service metrics and reporting.
• Support the creation and maintenance of reports, dashboards, and other tools used to monitor operational performance.
• Assist with data validation to help ensure reporting is accurate and reliable.
• Help translate data into clear, easy-to-understand insights that can support business decisions and process improvements.

Qualifications

The ideal candidate would be located near our Jasper, IN headquarters and work primarily from this location.

Requirements

• Currently enrolled in a college-level program related to Business, Business Analytics, Operations Management, Data Analytics, or a related field.
• Strong analytical and problem-solving skills with an interest in understanding how processes work and how they can be improved.
• Experience working with data and identifying trends or patterns.
• Working knowledge of Microsoft Excel; experience with data visualization or reporting tools is helpful.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and priorities.
• Ability to work independently while also collaborating effectively within a team environment.
• Curiosity and willingness to ask questions, learn new processes, and bring forward new ideas.

Brand Information

If you prefer a career that offers different opportunities daily while working with a variety of people, Kimball International would like to talk to you. We are a family-friendly company that values the differences that make each associate unique.

EEO Statement

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

VISA Sponsorship

Kimball International, Inc. will not sponsor applicants for this position for employment/work visa status (e.g.. H-1B)