NatWest Group

Customer Service & Operations Delivery Team Manager, AVP

NatWest Group  •  Chennai, IN (Onsite)  •  2 days ago
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Job Description

Join us as a Customer Service & Operations Credit Delivery Team Manager

  • This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities
  • We’ll look to you to analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions
  • You’ll enjoy considerable stakeholder interaction, managing relationships internally and externally, and making sure that delivery is in line with the operational requirements and aligned to customer and business needs
  • We're offering this role at associate vice president level

What you'll do

As a Customer Service & Operations Credit Delivery Team Manager, you’ll be providing expertise in regulatory, system, process, product, or customer proposition impacts on your operations.

You’ll be leading the analysis of how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you’ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you’ll be:

  • Reviewing credit documentation including loan applications, disclosures, and credit evaluations
  • Supporting technology partners to drive system improvements and the resolution of defects and incidents
  • Assisting with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met
  • Providing knowledge to the team to enable the design of architecture, business processes, tech, and data solutions
  • Acting as an internal consultant to enable and inform effective standards, processes, and controls

The skills you'll need

To succeed in this role, you’ll need credit operations experience, and knowledge of practices and processes as well as emerging credit ops thinking. You’ll also bring knowledge of project management methodologies.

You’ll also need:

  • The ability to lead and coach a team
  • Knowledge of credit operations, process management, and products
  • The ability to develop business and technical architectures
  • An understanding of technology governance
  • An understanding of internal and external regulatory frameworks

Hours

45

Job Posting Closing Date:

09/07/2026

NatWest Group

About NatWest Group

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Edinburgh, GB
Year Founded
Unknown
Website
natwestgroup.com
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