Join us as a Customer Service & Operations Credit Delivery Team Manager
We’ll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You’ll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you’ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.
In addition, you’ll:
To succeed in this role, you’ll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking.
You’ll also need:
Hours
45
Job Posting Closing Date:
12/08/2026
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
