NatWest Group

Customer Service & Operations Analyst I

NatWest Group  •  Gurugram, IN (Onsite)  •  9 hours ago
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Job Description

Join us as a Customer Service and Operations Analyst

  • In this role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll liaise with customers and businesses to gather accurate information and resolve Private Banking Wealth Management queries efficiently and effectively
  • This position gives you the opportunity to build your reputation as a subject-matter expert, strengthening your visibility and influence across the bank
  • We're offering this role at senior analyst level

What you’ll do

As our Customer Service and Operations Analyst, you’ll maintain a clear understanding of customer and stakeholder needs to deliver the most appropriate, fit-for-purpose solutions for complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed, and contributing to the development of business continuity plans.

In your day-to-day, you’ll be:

  • Supporting orderbook management and prioritisation
  • Authorising and investigating transactions in line with defined KPIs
  • Providing specialist support by monitoring and sharing MI
  • Collecting and analysing information from customers and businesses
  • Reviewing processes that could be enhanced to improve customer experience

The skills you'll need

To succeed in this role, you’ll have strong ability to understand customer needs and build productive relationships with stakeholders, supported by solid industry knowledge. You’ll bring sound analytical skills that help you interpret information quickly and make sound decisions. You’ll also need to work well in a fast-paced environment and have strong organisational skills to meet deadlines consistently.

We’ll expect you to demonstrate:

  • Strong knowledge in banking operations
  • An awareness of changes in trends, policies and regulations
  • Deep insight into the Private Banking industry and its customers
  • Thorough understanding of banking products, processes and systems
  • Minimum 18 months experience in AML/CDD domain and Experience of working in CDD Remediations performing CDD/ EDD / TDD reviews.
  • Certifications in Financiak Crime will be preferred

Hours

45

Job Posting Closing Date:

30/09/2026

NatWest Group

About NatWest Group

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Edinburgh, GB
Year Founded
Unknown
Website
natwestgroup.com
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