Job Description

Customer Service & Operations Administrator (Mandarin Speaking)

Use your language skills. Make an impact. Build your career.

Do you enjoy helping people, staying organised and being the person who keeps everything running smoothly?

Join PTC Phone Tech & Comm, one of Australia's leading technology service businesses, and become a key part of the team supporting customers, global brands, insurance providers and service partners across the repair and warranty journey.

This is more than a customer service role.

You'll be at the centre of our operations, coordinating repairs, managing service workflows, communicating with international vendors and helping deliver exceptional customer experiences every day.

If you thrive in a fast-paced environment, love working with people and systems, and enjoy turning complexity into simplicity, we'd love to hear from you.

Why You'll Love This Role:

✅ Use your Mandarin and English skills every day

✅ Work with leading global technology and insurance brands

✅ Diverse role combining customer service, administration and operations

✅ Career development opportunities within a growing national business

✅ Supportive and collaborative team environment

✅ Modern systems, technology and processes

✅ Be part of a company that's passionate about innovation and customer experience

About Us:

PTC Phone Tech & Comm is Australia's leading provider of smart device repairs, accessories and technology solutions. With more than 80 locations nationwide, we're committed to delivering exceptional customer experiences while helping customers get more life from their devices.

Our mission is to provide the best solutions for smart devices, while reducing e-waste and extending device lifespans through expert care and innovative service solutions.

About the Role:

As our Customer Service & Operations Administrator, you'll play a critical role in ensuring customers and business partners receive timely communication, accurate information and outstanding support throughout the repair and warranty process.

You'll work closely with customers, vendor managers, technicians and operational teams to ensure every repair journey is managed efficiently and professionally.

Key Responsibilities:

• Respond to customer and vendor enquiries via email, vendor portals and internal systems
• Coordinate repair and warranty jobs from commencement through to completion
• Provide updates on repairs, quotations, parts availability and job status
• Liaise with international vendors and business partners in both Mandarin and English
• Monitor service commitments and ensure customer expectations are exceeded
• Support invoicing, reporting and administrative processes
• Maintain accurate records, spreadsheets and workflow systems
• Assist with customer escalations and service issue resolution
• Support technicians and operational teams with job coordination and administration
• Manage workflow tracking through Monday.com and other business systems
• About You
• You'll be a highly organised and detail-focused professional who enjoys balancing customer service, administration and operational support.

Essential Skills & Experience:

• Fluent verbal and written Mandarin and English
• Previous experience in customer service, administration or operational support
• Strong attention to detail and organisational skills
• Advanced computer literacy and confidence learning new systems
• Intermediate to advanced Microsoft Excel skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Professional and customer-focused approach
• Highly Regarded
• Experience in repairs, warranty, insurance or service administration
• Experience using Monday.com or similar workflow management platforms
• Experience working with vendors, suppliers or business partners
• Experience with invoicing, reporting or data management

Our Values:

At PTC, our values guide everything we do.

Trust: We do what we say and build confidence through accountability and reliability.

Sincerity: We communicate openly, honestly and with respect.

Simplicity: We create clear, effective solutions that deliver results.

Challenge: We continuously seek better ways to improve and grow.

Teamwork: We work together to achieve outstanding outcomes for our customers and each other.

Ready for Your Next Opportunity?

If you're looking for a role where your bilingual communication skills, organisation and customer focus will be valued every day, we'd love to hear from you.

Apply now and join a team that's setting the standard for customer experience in the technology industry.