ByteDance

Customer Service Operation Manager - CapCut

ByteDance  •  Kuala Lumpur, MY (Onsite)  •  3 months ago
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Job Description

About the team
The CapCut and Jianying-Security and Compliance department is responsible for the safety and privacy of all global products, including but not limited to privacy security, youth safety, end-to-end security and ecology of AIGC, content safety, risk control security, departmental compliance processes, crisis response, regional legal compliance, information security, social responsibility, and more. The team closely collaborates with various central departments of the company to ensure the smooth development of products.

The team primarily consists of Product and Operations who are based across Beijing, Shenzhen, and San Jose. The work environment offers high flexibility and abundant opportunities for growth.

Whether in Product or Operations, we hope you possess proficient working skills internationally, strong self-motivation, learning ability, and long-term optimism and resilience.

Responsibilities
- Undertake responsibility for the deliverables of the outsourced service team, and collaborate with business requirements and supplier operation management
- Collaboration with internal stakeholders for any business requirement changes and build the delivery system for the outsourced workplace. Conduct daily operation work around "quality management, personnel management, on-site management, and efficiency management" to ensure the achievement of business indicators and compliant operation in the outsourced workplace
- Use means such as data analysis and industry comparative analysis to accurately identify the opportunity in supplier management. Formulate and implement improvement paths and goals, and collaborate with relevant departments to drive the high-quality achievement of goals and meet business needs
- Develop outsourced employment solutions according to the actual business situation. Drive continuous optimization of the delivery quality and efficiency of suppliers through scientific and effective operation methods. Tailor specific improvement plans for low-performing suppliers and follow up on the implementation results
- Maintain cooperative relationships with suppliers. Regularly align requirements and gaps to efficiently resolve conflicts and differences in cooperation
ByteDance

About ByteDance

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment and enterprise services - over 2.5bn people interact with ByteDance products including TikTok.

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. We are committed to building a safe, healthy and positive online environment for all our users.

We have over 110,000 employees based in more than 30 countries globally. Join us.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
China, CN
Year Founded
Unknown
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