Job Description

Job Responsibilities

• Procure the most effective option based on rates, transit, time, customers requirements etc.
• Develop unique solutions to achieve maximum efficiency (eg. Transshipments. Etc.)
• Act as Control Tower for the region
• Oversee and mentor the customer service team, providing guidance and support to ensure high performance.
• Foster a positive work environment that encourages collaboration and professional growth
• Customer Relationship Management
• Collaborate with sales and logistics teams to ensure seamless shipment process and timely delivery of services.
• Monitor shipments and coordinate with carriers to resolve any issues that may arise.
• Identify opportunities for process improvemens and implement best practices to enhance customer service and operational efficiencies.
• Provide training and ongoing support to team members on airfreight procedures, customer service excellence and industry regulations
• Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management
• Utilize data to drive decision-making and improve service delivery

Job Qualifications

• Minimum 5 years of experience in freight forwarding. Master the skills and excellent experience in freight operation.
• Strong knowledge of freight regulations, tariffs and shipping procedures.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members
• Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office Suite
• Ability to thrive in fast-paced, dynamic environment.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: LR57Y896

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.