Kotak Mahindra Bank

Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0631_1063025

Kotak Mahindra Bank  •  Mumbai, IN (Onsite)  •  2 hours ago
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Job Description

Key Responsibilities

  • Manage processing of Trade Finance products including:
  • Letter of Credit (LC) Issuance, Advising, Amendment, Confirmation & Closure
  • Bank Guarantees (BG) Issuance, Amendment & Invocation
  • Import & Export Bills Processing
  • Collection Bills and Documentary Credits
  • Shipping Guarantees and Trade Loans
  • Ensure compliance with:
  • UCP 600
  • ISBP
  • URDG
  • FEMA Guidelines
  • Internal RBI and Bank Policies
  • Monitor transaction processing within defined TATs and service levels.
  • Handle discrepancy management, client queries, exception approvals, and operational risk issues.
  • Liaise with Business, Relationship Managers, Compliance, Treasury, and Branches for smooth transaction execution.
  • Conduct periodic process reviews and implement process improvement initiatives.
  • Review operational MIS, productivity reports, audit observations, and compliance requirements.
  • Lead, mentor, and develop team members to achieve operational and service excellence.
  • Support internal and external audits and ensure closure of observations within timelines.

Eligibility Criteria

  • Graduate/Postgraduate in Commerce, Finance, Banking, or related field.
  • 6–10 years of experience in Trade Finance Operations.
  • Strong knowledge of LCs, BGs, Import/Export transactions, SWIFT messages, and trade regulations.
  • Prior team handling experience preferred.

Key Skills

  • Trade Finance Operations
  • Letter of Credit & Bank Guarantee Processing
  • SWIFT Messaging (MT700, MT707, MT760, MT799, etc.)
  • FEMA & RBI Guidelines
  • Risk & Compliance Management
  • Stakeholder Management
  • Team Leadership
  • Process Improvement & Controls
  • MS Excel & MIS Reporting
Kotak Mahindra Bank

About Kotak Mahindra Bank

About Kotak Mahindra Group:

Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.

The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.

The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1985
Website
kotak.com
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