Madi International

Customer Service Officer-UAE National

Madi International  •  Abu Dhabi, AE (Onsite)  •  19 days ago
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Job Description

We are seeking a motivated and professional Emirati Customer Service Officer to join our team in Dubai or Abu Dhabi. The ideal candidate will act as the first point of contact for our clients, ensuring a seamless and satisfactory customer experience.

Key Responsibilities:

  • Provide outstanding service to customers via phone, email, and in person.
  • Address inquiries and resolve complaints promptly and effectively.
  • Maintain and update customer records with accurate information.
  • Collaborate with other departments to ensure customer satisfaction.
  • Monitor feedback and suggest improvements to enhance the customer journey.

Requirements:

  • UAE National (Emirati) with a valid family book (Khulasat Al Qaid).
  • High school diploma or higher; a degree in business or a related field is preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in Arabic and English.
  • Ability to handle multiple tasks efficiently and maintain professionalism.
Madi International

About Madi International

Madi International is a multi-brand, multi-trade channel distributor covering all beauty categories including hair, skin, and nail care. Founded in 1991, Madi International has expanded its reach and diversified its offerings over the years, launching different businesses that cater to the evolving needs of the beauty industry. Operating across the United Arab Emirates, Saudi Arabia, Qatar, Oman, and Bahrain, each division within the Group supports the others, creating a robust ecosystem that is responsive to market changes and deeply aligned with consumer needs and expectations.

Originally founded as a one-stop shop for salons, Madi International remains devoted to this core segment, continually driving its success and expansion into various other trade channels such as pharmacies, retail stores, and e-commerce. Our ability to adapt and respond to market demands has positioned us as the preferred regional partner for brands aiming to penetrate these markets, owing to our proven expertise in brand building and market trendsetting.

Madi International operates across numerous countries, leading with innovative beauty solutions and modernizing the beauty business landscape in the GCC. From traditional specialized outlets to comprehensive beauty service hubs, our adaptability has been pivotal. Within Madi International, we also address needs through our Consumer Products Division, catering to pharmacies, beauty stores, and a robust e-commerce network. Additionally, our Wholesale and Export Division extends our reach beyond direct consumer interactions.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Dubai, AE
Year Founded
1991
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