Job Description

At Gemini Ballarat, we’re a clean, well-organised automotive repair centre located just 10 minutes from Ballarat Central in Alfredton. Our welcoming team of 15 specialises in small to medium vehicle repairs, and with many long-standing team members, you’ll have strong support from day one. We also offer plenty of on-site parking for your convenience.

The Opportunity

We’re seeking Expressions of Interest for an exciting 12-month Customer Service Officer Traineeship with the team at Gemini Ballarat.

This is a great opportunity for someone looking to build their skills, gain hands-on experience and complete a Certificate III in Business (BSB30120) while working as part of a supportive team.

As a Customer Service Officer Trainee, you’ll support customers and work providers throughout the vehicle repair process while developing practical skills across customer service and administration.

If you’re looking for an opportunity to learn, develop and gain a nationally recognised qualification while working, we’d love to hear from you.

Role responsibilities

• Welcome customers, answer calls and emails, and keep customers and work providers updated.
• Help coordinate quotes, approvals, bookings and vehicle arrivals.
• Keep job records and repair-management systems accurate and up to date.
• Support the team with production updates, collection arrangements, invoicing and payments.
• Assist with parts and supplier administration, general office duties and workplace safety.

Does this sound like you?

• You have customer service experience and enjoy building positive relationships.
• You’re confident using computer systems.
• You communicate clearly, both verbally and in writing.
• You’re accurate, detail-oriented and able to meet deadlines.
• You can solve problems and work well with a team.

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870