K & B Timber & Hardware Pty Ltd is a prominent player in the hardware retail and truss manufacturing industries.For over 40 years our team have been on a mission to build a sustainable business that is recognised by its customers for its value adding, innovative products and outstanding customer service. We achieve our mission by focusing on three key essential factors:
The Health, Safety and Wellbeing of our customers, visitors, suppliers and employees
Providing quality products and innovative solutions for our customers every time
Developing an industry trained and experienced workforce that will go the extra mile for our customers
We're on the lookout for a dynamic and enthusiastic Customer Service Officer to join our Internal Sales Support team at our Torrensville Head Office!
In this fast-paced role, you’ll be the key link between our customers and our scheduling team - building strong relationships, managing orders from start to finish, and ensuring every delivery hits the mark. From the moment an order is scheduled to the moment it arrives on site, you’ll be the go-to person making it all happen
A solid understanding of WHS requirements
Exceptional attention to detail and the ability to juggle and prioritise customer needs
Experience collaborating with diverse stakeholders across an organisation
The flexibility to adapt to evolving customer requirements
Excellent interpersonal and communication skills
Confident use of Microsoft Outlook, Word and Excel
The ability to thrive both independently and as part of a high-energy team
Previous experience in customer service and/or scheduling is highly regarded
Secure, long-term employment with genuine opportunities to grow your career through ongoing training and development
A supportive team and leadership group who are invested in your success
A safe, friendly, and well-equipped workplace where people enjoy coming to work
If you pride yourself on your ability to multitask and prioritise under pressure, are punctual and reliable, take pride in your work and you are focused on providing a high level of customer service then submit a cover letter and resume via the “Apply” button as you are exactly the person we are looking for!
#INHT
At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
