Create positive change. Be a champion of Ecological Transformation.
Join Veolia, a global leader in environmental solutions operating across 40+ countries with 220,000 employees worldwide, including 6,500 staff across Australia and New Zealand. Together, we deliver innovative Water, Waste, Energy and Industrial Services to protect the environment and build a sustainable future.
Join our close-knit team at Veolia's Chullora call centre, where you'll be the first point of contact for residents and councils across Ryde, Canada Bay, Parramatta, GRC, and Infrastructure contracts. This is a permanent full-time role with flexible start times, no weekend or public holiday work, and a genuinely supportive team environment.
Permanent full-time role with flexible staggered hours
No weekend or public holiday work
Conveniently located in Chullora
Handling 40–50 inbound calls per day covering missed services, damaged bins, and bulk clean-up bookings
De-escalating customer complaints and resolving issues with professionalism and empathy
Logging and updating customer interactions accurately in the CRM
Liaising with councils and internal teams to ensure issues are followed through to resolution
Previous experience in a call centre or customer-facing role
Confident navigating databases and computer systems
Strong communication skills with the ability to de-escalate difficult conversations
Organised, reliable, and able to manage a high volume of calls
Experience in the waste industry is a bonus, but not essential
At Veolia, safety is non-negotiable. Shortlisted candidates will be required to complete a pre-employment medical including drug and alcohol screening, and a National Police Clearance.
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
Generous paid parental leave and paid volunteer days
Flexible and hybrid working arrangements
Superannuation contributions on unpaid parental leave
Fitness Passport and discounted health insurance
Employee Assistance Program (Thrive) for you and your family
Car allowances, novated leasing, and vehicle discounts
Bonus and referral programs, plus employee share plan
Ongoing professional development and clear career pathways
Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.
Veolia is committed to diversity, equity and inclusion — we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.
Learn more at anz.veolia.com/careers.
Please note: candidates with personal or professional ties to Veolia or its related parties must disclose this at the time of application.
Veolia Australia and New Zealand is a leading provider of environmental solutions across water and wastewater services, industrial cleaning, waste management and resource recovery and energy services.
Veolia employs over 7,000 people across 150+ locations within Australia and New Zealand, working with heavy industry, retail and commercial businesses, governments and communities to deliver innovation and sustainable solutions that are needed today, with the vision for tomorrow. Veolia's divisions also hold certification across Safety AS/NZ 4801, Environment ISO 14001 and Quality 9001.
