Main Tasks/Responsibilities:
Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.
Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.
Follow up with tenants/owners for cash payments for services rendered in their units.
Issue receipts for cash payments and bank transfers.
Maintain accurate records of petty cash transactions, including payments received and disbursed.
Manage the front desk team, providing guidance on duties and responsibilities as needed.
Candidate Profile:
·Minimum 1 year experience as Customer Service Officer in Residencial Apartment Buildings or Apartment Hotels
·Previous Residence or Serviced Apartments experience in Dubai or UAE
·Advanced knowledge of English language spoken and written
·Working knowledge of MS Office (Excel, Word and Outlook in particular)
·Knowledge of Opera
·Knowledge of Dubai and surrounding area
·Flexible approach to people and tasks
·Problem solving and follow-up abilities
·Russian Speaker
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
