Job Description

Stable Permanent Part-Time Role – Enjoy the security of a 30-hour work week with a consistent roster, working across a 7-day schedule to help keep Launceston moving.

Customer Service & Administration Officers

Permanent Part-Time | 7-Day Roster | Launceston

Are you a people person who thrives in a fast-paced, customer-facing role? Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team!

Kinetic is Australia and New Zealand’s largest bus operator, moving people safely and reliably 365 days a year We’re looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network.

What You’ll Do:

Be a friendly face for our passengers, answering questions and providing travel information.
Assist customers with ticketing, reservations, and sales to ensure a smooth journey.
Support our drivers and ensure a comfortable travel experience for everyone.
Assist passengers with luggage handling when required.
Handle phone and email enquiries in a polite and professional manner.
Maintain the cleanliness and presentation of customer spaces.
Ensure cash handling and transactions are secure and accurate.
Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving!

What We’re Looking For:

A strong background in customer service – experience in transport, retail, or hospitality is a plus!
A proactive and hands-on approach – you enjoy interacting with people and solving problems.
Strong administration and communication skills.
The ability to work independently and as part of a team in a busy, customer-facing environment
A reasonable level of physical fitness, as you may need to assist passengers with luggage when required.
High attention to detail, especially with cash handling and reservations.

Why Join Kinetic?

Permanent part-time role offering stability and variety.
Work in a dynamic, community-focused environment where no two days are the same.
Be part of a company that prioritises safety, reliability, and service excellence

If you love working with people and want to be part of a team that keeps Launceston moving, apply today!

About Kinetic

Established over 45 years ago, Kinetic has grown to become the largest bus operator in Australia and New Zealand, and a global, multi-modal transport network with operations that span across the UK, Europe and Singapore.

We began in 1978 with Melbourne’s Skybus – a cost efficient, reliable airport transfer service. Today, we manage a global network of bus and rail services, with a team of 36,000 dedicated people and 11,000 buses seamlessly moving over 100 million passengers every year.

We’re the trusted operator of urban, regional, school and charter bus services across Australia and New Zealand. We operate 40 per cent of buses in Queensland, a third of Melbourne’s bus network, and almost half of bus services in Tasmania. In NZ, we’re proud to partner with councils in Auckland, Christchurch, Wellington and Tauranga.

Our expertise spans continents, operating in five countries across Europe. In the UK, we run the Go Ahead network – alongside joint venture partner Globalvia – which includes the Govia Thameslink rail link, the largest and most complex rail system in the country.

We believe in improving the communities in which we live and operate, and making a positive impact on people’s lives.

We’re removing the diesel buses that emit millions of tons of greenhouse gases every year. We’re putting women up front. And we believe in LGBTQI+ inclusion and the freedom to be your true self.

Governments, airports, businesses, schools and councils count on us every day. You too, can count on Kinetic.

Industry

Transportation & Logistics

Company Size

1,001-5,000 employees

Headquarters

Melbourne, AU

Year Founded

Unknown

Website

wearekinetic.com

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