Job Description

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

We are seeking experienced customer service professionals to join our ISS team at our Melbourne Airport site in the position of Customer Service Officer employed on a Casual basis.

The Customer Service Officer (CSO) is responsible for meeting and greeting passengers, providing general communication, guiding, wayfinding, support to passengers, including those with additional needs across the Melbourne Airport precinct.

The Position:

• You will provide a high level of customer service to traveling passengers
• Assist passengers with queries relating to moving through the airport
• Manage passenger flow at screening point to minimise queuing times
• Strong customer service focus and team player mindset

Minimum Criteria:

• Ability to obtain an ASIC (Criminal history clearance)
• Hold a valid drivers' license and have own reliable vehicle
• Flexible in work hours with availability 24/7
• At least 2yrs customer facing experience

Our Benefits:

• Onsite, free car parking facilities included during shift
• Full professional uniform provided
• Career development via our internal Learning Management System
• Internal opportunities within our global organisation

Working as a Customer Service Officer builds aviation knowledge, security awareness, and people skills—ideal for progressing into an Aviation Protection Officer role.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.