Job Description

Administer account opening activitiesand provide authorization to transact and validate branch operation transactions in accordance with the Banks' rules and procedures

JOB DESCRIPTION

JOB TITLE CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH

Grade

Location Retail & Preferred Branch

Reports to ACSM/CSM

Job Purpose To administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures.

KEY RESPONSIBILITIES

• Sales & Operational Function

-To be responsible for end-to-end process for over-the-counter transactions on account o pening, cash and non-cash transactions according to advice slips or other negotiable documents.

-To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.

-To discharge duties instructed by ACSM/BM to serve business interests of the Bank.

• Additional role for CSD at SME Desk:
• For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
• To participate in promoting branch products and services through cross-selling activities.
• Customer Relationship
• To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
• To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints
• Process & Compliance
• To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence
• Operational Authority
• To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
• To approve rates, cash and check deposits up to authorized amount
• To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
• To supervise staff in ensuring service and compliance standards are me

Key performance Indicators

Qualification *Note : The qualifications indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance :

1. Diploma/Degree
2. Other Qualification

Experience 3-5 years in relevant banking experience

Education & Training (or equivalent)

Skill/Competencies *To be updated based on Competency Model

1. Computer literate
2. Attention to detail and strong math aptitude
3. Good interpersonal skill-friendly and polite
4. Good personal attributes-honest and able to work under pressure in a fast-paced environment.