Job Description

• Greet and engage every customer in a friendly and professional manner.
• Serve as the first point of telephone contact for customer support requests.
• Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.
• Log all customer interactions, including compliments and complaints, in the CRM system.
• Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.
• Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.
• Optimize workshop capacity by efficiently assigning vehicles to service centres.
• Offer general advice to customers in a timely and professional manner.
• Assist in generating daily, weekly, and monthly operational reports.
• Hand over vehicles to customers with a basic explanation of completed work.

Requirements:

• Minimum O level with at least 2 years of experience in the customer service industry.
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused with a proactive service mindset.
• Working Hours : Monday to Friday: 8am to 530pm, Alt Sat, 8am - 11am, OT payable
• Working Location: near Mountbatten

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to ashley@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel 6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley