Job Description

We're excited to be expanding our Customer Service team following a number of internal promotions, creating a fantastic opportunity for a motivated Customer Service Officer to join our business.

Position Available:

• 1 x 6-Month Fixed-Term Full-Time Customer Service Officer

We're seeking a highly organised, resilient, and customer-focused professional who thrives in a fast-paced environment and enjoys variety in their day-to-day work.

This is a dynamic role supporting both customers and Sales Consultants through a combination of phone-based customer support, administration, order management, and problem-solving. No two days are the same, making this an ideal opportunity for someone who takes ownership, enjoys working in a high-volume environment, and is confident managing multiple priorities.

Importantly, this is not a traditional call centre role It is a hands-on position with a strong administrative focus, where initiative, attention to detail, excellent communication skills, and the ability to think on your feet are highly valued.

Based at our Head Office in Yandina, this full-time position operates Monday to Friday, 9:00am to 5:00pm

What's on Offer?

• Full-time hours with a great work-life balance
• Weekly pay cycle
• 17.5% annual leave loading
• Supportive team environment with full training provided
• Potential opportunity to transition into a permanent role

If you're looking for a varied and rewarding customer service role within a supportive and growing team, we'd love to hear from you.

Key Responsibilities

• Be a main point of contact for customer inquiries via phone, email, online queries and ensure prompt and professional responses.
• Provide administrative support to our sales team by preparing quotes, processing orders, and assisting with management of customers.
• Assisting the sales team with lead generation activities, including scheduling of appointments and following up on inquiries.
• Contribute to the continuous improvement of customer service process and overall customer satisfaction.
• Conducting after delivery customer satisfaction surveys and associated reporting.
• Customer warranty support.
• Management of customer issues with positive resolutions that meet the customer needs.

About you

• Background in retail, real estate, insurance, hospitality, call centre or other fast-paced customer service environments preferred but not essential
• Strong customer service focus with a genuine desire to help customers and resolve issues quickly
• Solution-focused mindset with the ability to think on your feet and take ownership of outcomes
• Calm, resilient, and able to perform under pressure in a fast-paced environment
• Excellent communication skills with a professional, customer-first approach
• Strong multitasking, organisational, and time management skills
• Proactive attitude with the ability to learn systems quickly and work independently

Who are we?

BFX Furniture is a proudly Australian owned company specialising in the design, manufacture and supply of education and commercial furniture solutions. Since its establishment in 1987, BFX has grown to become one of the leading suppliers of furniture in Australia. With a commitment to customer service backed by years of industry experience and a team dedicated to research and development, BFX Furniture doesn’t just deliver furniture, we deliver innovation and superior design. Our success is a direct consequence of the commitment we make to connecting between our physical environments and the improvement with social and learning outcomes.

Ready to apply?

Please send your CV and cover letter outlining your skills and experience.

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