Job Description
Company :
Performance Motors Limited
What You’ll Be Doing
As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.
This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.
- Meet and Greet customer at the front reception
- Promote and assist with the usage of the Share Box (Key Drop)
- Promote App-ing & Mapping at the front reception
- Handle calls at all times and charge (wrap up code) accordingly if any
- Act as first point of telephone contact for customer support requests
- Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
- Check for support agreement / warranty validity per local guideline.
- Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
- Assign call to the appropriate delivery method (CSA) and payment type
- Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
- Assist in special product campaign or promotions
- Arrange for shuttle service, airport service, pickup and delivery for customers
- Schedule customers for professional car care services
- To ensure daily service level achievement
- Assist in generating daily, weekly and monthly reports as and when required
Who We’re Looking For
- Minimum O level with at least 2 years of experience in the customer service industry.
- Strong customer service and communication skills.
- Ability to work under pressure in a fast-paced environment.
- Customer-focused with a proactive service mindset.
- 5.25 work week
