If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!
Support customers across orders, enquiries and resolutions
Join a collaborative team at an iconic Australian brand
Docklands location with career growth opportunities
The Role
Join Bega Group’s Customer Support team in Docklands and play a key role in delivering exceptional customer experiences. As a Customer Service Officer, you'll build strong relationships, manage enquiries and orders, and collaborate with colleagues across the business to ensure seamless service. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is looking to grow their career with an iconic Australian brand.
Responsibilities
Provide warm, responsive customer support across phone and email channels
Process customer orders accurately and within required timeframes
Manage shared inbox enquiries, ensuring timely resolution and follow-through
Resolve delivery issues and coordinate positive customer outcomes
Partner with internal teams to continuously enhance the customer experience
About you
Passionate about delivering outstanding customer experiences
Strong communication skills with a collaborative approach
Highly organised with excellent attention to detail
Comfortable working independently while contributing to team success
Experience with Microsoft Office; SAP knowledge is advantageous
Bega Group Story
Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.
Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over 3000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!
Life at Bega Group
Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.
Join a dedicated, forward-thinking and innovative culture
Grow with us, through opportunities for career development and progression
Contribute by giving back to your community through charities we partner with
Access to mental and physical health programs through our wellbeing portal and programs
Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance
Applications
At Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.
We will accept applications from all people with the right to live and work in Australia.
The Bega Group is home to many trusted and wholesome food brands that are enjoyed in Australia and all around the world. Our growth story of becoming a successful ASX listed company with a turnover in excess of $3 billion is made possible by our values and outward-looking perspective. We have approximately 4,000 passionate employees, working across 20 manufacturing sites and corporate offices who are helping us achieve our vision to become The Great Australian Food Company. To achieve this vision, we focus on creating great food, inspiring great people, having great aspirations and working for the greater good.
We run the largest cold chain network in Australia, which allows us to service our customers across Australia and beyond. Our customer service and sales team members work across our sites and on the road to assist customers from supermarkets and convenience outlets through the schools, hospitals and the local milk bar. Our passion for the customer underpins everything we do.
Whether it’s your favourite spreads like Vegemite and Bega Peanut Butter on toast, a dash of Dairy Farmers milk in your morning coffee, a Big M or Dare Iced Coffee on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega.
