Job Description

About Us:

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com

Customer Service Officer

The Customer Service Officer represents the face of the centre and plays a critical role in providing an exceptional guest experience for our customers, therefore immaculate presentation is essential.

Key Responsibilities

• Acts as the primary representative and face of the centre, delivering an exceptional guest experience through professional and immaculate presentation.
• Serves as a key liaison between centre management, customers, and retailers, often acting as the voice of the customer.
• Ensures the customer service desk delivers accurate, timely information across all channels to create a seamless and enjoyable shopper and retailer experience.
• Manages the sale and/or rental of value‑add services, including the Gift Card program and mobility equipment.
• Supports the centre management team across administration, operations, marketing, and promotional activities through multiple communication channels.

About you

• Previous retail and/or customer service experience would be preferable.
• Strong communication and interpersonal skills.
• Ability to maintain immaculate personal presentation.
• Capacity to work in a fast‑paced, customer‑focused environment.

What We Offer:

• A supportive and friendly team environment
• Flexible working hours, including weekends and public holidays
• Training and development opportunities
• A dynamic role in a busy shopping centre environment

Why Join Us?

This is a fantastic opportunity for the right candidate. By joining Millennium Services Group, you’ll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills and grow your career with us!

If this sounds like you, please apply today, we look forward to hearing from you 📢

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.