Job Description

Customer Service Officer

• Exciting opportunity to join Liquor and Gaming NSW, we're responsible for regulating liquor, wagering, gaming, and registered clubs in NSW

• This is a Clerk Grade 3/4 role with a salary range of $84,659 - $92,701 per annum plus superannuation

• Temporary opportunity (until December 2026) based in Sydney, NSW - hybrid working arrangements may be available within business operational needs
  
  

About Liquor & Gaming NSW

We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we’re reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you.

We’re enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest.

Our work is as diverse as our people and the NSW communities we serve. See what it’s like to work with us:

About The Role  

Serve as the initial point of contact for customers across multiple channels and deliver administrative and support services to facilitate the smooth operation of the team/unit in line with operational requirements.

Essential Requirements

• Appointment and ongoing assignment are subject to satisfactorily meeting pre-employment and ongoing probity screening

• Adhere to a schedule that aligns with operational requirements and performance standards

To learn more about the role, please click here to download the role description. 

About You  

The ideal candidate should demonstrate the capability to:

• Deliver multiple administrative support activities and services in line with agreed standards, timeframes, and milestones, given tight timeframes and the need to maintain accuracy and attention to detail

• Meet competing priorities while ensuring customer and/or business needs are met

• Adapt to change and remaining informed and aware of amendments to procedures, legislative requirements and processes  

How To Apply 

Your application must include a cover letter (maximum 1 page) and an up-to-date resume that details your capabilities and experience in relation to the above role. You must submit your application via our online portal to apply for the role. Applications will not be accepted by email. 

Closing Date

Friday 17th July 2026 [10.00AM] 

Contact

For enquires relating to the role please contact Mitchell North, Team Leader - Mitchell.North@liquorandgaming.nsw.gov.au

For enquiries relating to the recruitment process please contact James Changkaeomanee, Talent Partner – james.changkaeomanee@dciths.nsw.gov.au

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state

• Support the creation of jobs across the creative, visitor and night-time economies

• Prioritise First Nations artists, stories and culture

• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all 

• Drive visitation through events, campaigns and visitor experience development 

• Activate our night-time and creative economies to unlock unique precincts and community spaces

• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment

• Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.
  
  

We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.