Job Description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are seeking a dedicated Customer Service Officer to join our team in Dandenong South. In this role, you’ll be supporting a diverse range of business customers, from small local operators to large commercial and industrial sites, who rely on us to keep their waste services running smoothly. You’ll coordinate bin deliveries and collections, manage service changes, and confidently handle escalations in a professional and solutions-focused manner.

Key Responsibilities

• Manage a high volume of inbound calls from commercial customers arranging bin deliveries, collections and service changes
• Coordinate bookings and scheduling to meet operational and customer timeframes
• Handle service issues and complaints with professionalism, empathy and a clear resolution focus
• Respond to email enquiries promptly and accurately
• Update and maintain customer records within our CRM system
• Liaise with operations teams to ensure services are delivered as scheduled

About You

• Experience in a busy customer service or call centre role
• Confident managing complaints and difficult conversations while remaining calm and solutions-focused
• Strong communication skills and the ability to build rapport with commercial customers
• Comfortable working in a high-volume, fast-paced environment
• Proficient in CRM systems and Microsoft Office
• Highly organised with strong attention to detail

Why join Cleanaway?

• A close-knit team – Join a small, supportive crew backed by a broader network of experienced colleagues who are always ready to lend a hand.
• Make a real impact – Be part of a team that contributes meaningfully to your local community.
• Competitive salary package – Enjoy a generous and rewarding remuneration
• Join a high-growth, ASX 100-listed business – Be part of a company with big goals and the momentum to match.
• Employee share program – Share in the success you help create.
• Great staff benefits – Including novated leasing, salary sacrificing on work-related expenses, discounted private health insurance, and more.
• Ongoing training – We’ll support your continued learning every step of the way.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing inclusion@cleanaway.com.au

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.

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