Job Description

CUSTOMER SERVICE OFFICER - PHILIPPINES

Start and grow your career within the financial services industry with one of Australia's leading debt purchase, collections and lending providers. Be a Customer Service Officer and join our team of professionals!

What your new job involves

• Handling a high volume of inbound customer call enquiries
• Conducting customer and third party outbound calls
• Document management/handling in getting customers applications complete and ready for assessment
• Supporting the verification checks for the Loan Verification teams
• Meeting and exceeding customer service expectations
• Assisting with other customer experience initiatives

What we can offer you!

Our people are the cornerstone of our success and we are committed to supporting you in a diverse environment with a range of benefits.

• Earn bonuses and incentives by providing a strong customer service experience
• Overtime pay
• Paid training with continued support and coaching leading to growth towards promotion opportunities and bespoke learning and development programs
• Free self-development training workshops/programs and wellness webinars from professional motivational Guest Speakers
• Awarding ceremonies (Get recognized and rewarded for your hard work even on your first few months with us).
• Free life insurance on day 1 (Be insured while working at Credit Corp).
• HMO coverage on day 1 plus free dependents upon tenure.
• Free fresh fruits weekly.
• Exciting Company events.
• Retirement package for your future
• We value your health and safety first. Our offices strictly adheres to IATF guidelines.
• Competitive salary package plus bonuses
• Work-life balance in a culture-friendly environment

Who you are?

Want to start or grow your career in Financial Services with a leading top ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role!

• Excellent verbal and written communication
• High level of positive energy and enthusiasm
• A natural problem solver and solution provider with a customer central approach
• Demonstrated high levels of integrity, honesty and an ethical approach
• Proven ability to work collaboratively in a team environment
• Basic computer literacy skills
• A desire to learn and take on feedback
• Willing to work on Australian time zone (Day Shift )
• Willing to work on Holidays with premium pay
• Willing to work onsite in our office at Ayala, Makati

Mandatory requirements

Must have SSS, PHILHEALTH, PAG-IBIG and TIN numbers and at least two valid government ID ready before applying for this role

If you pride yourself on being an excellent Customer Service professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from you!

Credit Corp Group is a fantastic place for growth and real success. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.

Make it happen! Don’t delay! Apply today!