Job Description

Careers driven by you.

Gemini Wacol, part of the AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end-of-life vehicle recycling.

With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from fast turnaround repairs on drivable vehicles to complex and prestige repairs. Our services support insured, private, and commercial customers alike.

The Opportunity

We're looking for a passionate and focused Customer Service Officer to join our team.

This role will be full-time, 6-month fixed term contract covering maternity leave with an immediate start.

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

About the Role:

In this role, you will be responsible for:

• Providing frontline customer service to all customers who visit our site
• Keeping customers informed about the repair process and estimated completion dates for their vehicles
• Handling telephone and email correspondence professionally and efficiently
• Supporting management with inventory, including parts, paint, and consumables
• Liaising with insurance providers regarding claims and repairs

What You'll Do:

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Telephone and email correspondence
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs

What We're Looking For?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Why AMA Collision?

Because Careers Driven By You isn’t just a tagline – it’s our promise. We back you with:

• Stability – AMA Group’s national network of 140+ sites
• Training & career growth opportunities
• Reward & recognition programs
• Referral bonuses if you bring a mate
• Discounts on parts and tools
• Uniforms provided
• 24/7 free counselling for you and your family

About AMA Collision & AMA Group

AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand. When you join us, you're not just joining a workshop — you're joining a network of opportunity. With national reach and diverse businesses under one roof, you’ll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.

Ready to Apply?

Hit APPLY NOW

AMA Collision - Careers Driven By You