Job Description

Customer Service Officer – Service that soars with Microflite

Location: Batman Park, in Melbourne’s CBD | Moorabbin Airport

Permanent Part Time or Full Time Permanent (1 Position Available)

Microflite is seeking a passionate and customer focused Customer Service Officer (CSO) to join our growing team. This position may be offered as either a Permanent Part-Time or Full-Time Permanent role, depending on the successful candidate’s skills, experience, and availability. As part of our regular roster, applicants must be available to work at least one weekend day each week.

Based primarily at our premium Batman Park location in Melbourne’s CBD, this role is responsible for delivering exceptional customer service experiences while coordinating bookings, tours, charters, events, and passenger services. The successful candidate must be willing and able to work from our Head Office at Moorabbin Airport as required to support operational and business requirements.

Working closely with the Customer Service Manager and broader operational team, you'll play a key role in creating memorable experiences for our customers while supporting the day-to-day success of one of Australia's most respected aviation companies.

Why Microflite?

At Microflite, we live by our values:

Safety. Integrity. Excellence. Innovation.Engagement.

Join Microflite, Victoria’s premier aviation company and a leader in helicopter and fixed-wing operations. Our modern, meticulously maintained fleet enables us to deliver exceptional experiences, whether it’s luxury travel, corporate transfers, or critical missions such as firefighting, search and rescue, aerial filming, and surveillance for government clients. At Microflite, innovation is at our core — we’re pioneering sustainable aviation practices and exploring the future of advanced air mobility. Due to continued growth and expansion, this is your chance to be part of a dynamic team that’s shaping the skies!

What You’ll Do:

• Deliver exceptional customer service via phone, email, and face-to-face interactions.
• Manage bookings for tourism experiences, charter flights, packages, and special events.
• Prepare quotes, confirmations, schedules, and coordinate passenger manifests.
• Liaise with operations staff, pilots, and third-party providers to ensure seamless, premium experiences are delivered.
• Handle inquiries, payments, and customer concerns with professionalism and care.
• Welcome guests warmly to our premium lounges, tailoring their experience to their personal needs and preferences.
• Ensure our lounges, helipads, and reception areas reflect our commitment to luxury and excellence.
• Support smooth daily operations across both Batman Park and Moorabbin locations.

What You’ll Bring:

• Outstanding communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• The ability to thrive in a fast-paced and ever-changing environment.
• A genuine passion for creating personalised, premium customer experiences.
• A positive, solutions focused mindset that tackles challenges head on.
• Strong computer skills and confidence navigating digital tools.
• Meticulous and thorough in every aspect of your work.
• Availability to work at least one weekend day each week as part of a permanent roster.
• Flexibility to work from both our Batman Park and Moorabbin Airport locations when operationally required.
• Previous experience in tourism, hospitality, customer service, aviation, events, or a similar customer focused environment will be highly regarded.

What We Offer:

Work with a Leading Name in Australian Aviation
Join a fast growing, highly respected aviation company where your contributions directly support our operational excellence.

Modern Office in a Unique Aviation Setting
Enjoy working across our premium Batman Park and Moorabbin Airport locations, offering a unique opportunity to be part of Melbourne's aviation and tourism industry.

Supportive and Inclusive Team Culture
Be part of a friendly and professional workplace where collaboration, respect, and a positive attitude are genuinely valued.

Career Progression and Development
Grow your career with access to internal training and development initiatives, plus opportunities to advance into new roles as the company continues to expand.

Employee Wellbeing Comes First
Access our confidential Employee Assistance Program (EAP), plus the day-to-day support of a leadership team that prioritises staff wellbeing and work-life balance.

Make a Tangible Impact
In our close-knit team environment, your work won't get lost in the crowd. You'll see the direct impact of your efforts and be recognised for your contribution.

Attractive Remuneration
Competitive pay based on your skills and experience.

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic aviation business, we'd love to hear from you. Apply today and join the team at Microflite.