Job Description

We are looking for an experienced Customer Service Officer to support the day-to-day delivery of high-quality service to our customers and help ensure the smooth and efficient delivery of our services. This role offers variety, hands-on experience and the opportunity to build your skills across customer service, administration and coordination in a growing organisation.

You will work closely with the Customer Service Manager, internal teams and installation partners to provide exceptional support to customers and installers, while contributing to continuous improvements across our service and administrative processes.

This role suits someone who enjoys working with people, managing a range of tasks and taking ownership of their work. You will bring a confident communication style, a practical approach to problem-solving and a friendly, down-to-earth manner that makes it easy for customers and colleagues to engage.

In this role you will:

• Support the day-to-day delivery of customer service across phone, email and digital channels
• Provide inbound and outbound call centre support for new and existing customers
• Manage enquiries, including after-sales support and assistance to field teams and installers
• Review quotes, invoices and job information following site visits, ensuring accuracy and completeness
• Process customer payments, record deposits and assist with billing enquiries
• Manage documentation and data generated from residential and commercial activities
• Provide administrative support across a wide range of scheme-based and operational activities
• Maintain accurate records and operational data across multiple systems
• Monitor enquiries and tasks to meet service standards and response timeframes
• Prepare simple reports and contribute to process improvements
• Work closely with internal teams and contractors to resolve customer issues and ensure smooth delivery

What you will bring:

• Experience in a customer service or similar role, ideally in a call centre or fast-paced environment
• Strong time management skills, with the ability to work both autonomously and collaboratively in a small team
• Excellent communication skills with the ability to build rapport and manage a range of customer situations
• High attention to detail and strong administration skills, with a focus on accuracy
• Confidence using Microsoft Office and learning new systems or CRM platforms
• A proactive, organised approach with the ability to manage multiple tasks and priorities
• Strong problem-solving skills and a positive, can-do attitude
• Adaptability and resilience when working with changing priorities or high volumes of work
• A reliable, team-oriented mindset with a willingness to support others.

What we offer:

At MAC, we care about our people and the impact of the work we do. We create an environment where people are trusted, supported and encouraged to do their best work. We offer:

• Flexible working arrangements that recognise different life stages and responsibilities
• Above-industry standard parental, personal and wellbeing leave
• A staff financial incentive scheme that recognises contribution and performance
• An Employee Assistance Program for staff and their families
• A values-driven, award-winning workplace
• A supportive and inclusive culture where leaders are approachable and ideas are welcomed
• Purpose-driven work where your role directly contributes to Australia’s clean energy transition.

How to apply:

Please apply with a one-page cover letter and your current resume.

Shortlisted candidates will be invited to complete an online behavioural and aptitude assessment.

The successful candidate will be required to complete standard background checks, including employment history, qualifications, working rights, criminal history and references.

Our commitment to inclusion:

We value different ways of thinking and working and encourage applications from people with diverse backgrounds, experiences and neurodivergent profiles.

If you need adjustments or support during the recruitment process, please let us know. We are happy to accommodate.

About MAC:

We believe the efficient electrification of homes and businesses is essential for a sustainable future. Our mission is to reduce reliance on fossil fuels by upgrading appliances and installing clean energy solutions that lower energy use and emissions.

Each year, we upgrade more than 5,000 homes and businesses, making us one of Australia’s largest energy services companies. Our work includes lighting, heating and cooling, refrigeration, hot water, battery and solar solutions, EV charging and Virtual Power Plant rebates.

We are a values driven organisation that focuses on quality, integrity and doing things differently. We support our people to do meaningful work and to grow their skills in a supportive, down-to-earth environment.