Job Description

Customer Service Officer – Intermodal

• Kewdale WA location
• 24/7 operational environment
• Safely Every Day — That’s Our Promise

Join Pacific National, Australia’s largest private rail freight operator, keeping the nation’s supply chain moving.

We’re seeking a Customer Service Officer to support our Intermodal Customer Service Centre, working closely with customers and operational teams across a national network.

What You’ll Do

Reporting to the Customer Service Team Leader, you will:

• Manage freight bookings and customer enquiries.
• Coordinate with operations to ensure safe and efficient service delivery.
• Work shift work
• Maintain accurate system records and documentation.
• Resolve issues quickly while delivering great customer outcomes.
• Work collaboratively with internal teams to support service performance.

What You’ll Bring

• Customer service experience with strong communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Able to work varying shifts.
• Attention to detail and problem‑solving capability.
• Experience with Microsoft Office and operational systems.
• Flexibility to work a 24/7 roster, including weekends.
• Logistics or rail experience (desirable).

Why Join Us?

We offer a supportive, inclusive workplace with benefits including:

• Paid parental leave
• Novated leasing
• Fitness Passport
• Purchase leave
• EAP support through Sonder

Ready to Deliver What Matters?

Click Apply Now to start your journey with Pacific National.

Learn more: https://www.pacificnational.com.au/careers

Applications close: 5th June 2026

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail.